JUMPA

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JUMPA – Standard Terms and Conditions

Definitions

1.1 “Client”
The individual, company, or organization engaging JUMPA for services.
1.2 “JUMPA”
Refers to Jumpakom Sdn. Bhd. (Company No. 201801034105), its directors, employees, and authorized agents.
1.3 “Project”
Any work, service, or deliverable agreed upon between the Client and JUMPA.
1.4 “WIP Invoice”
A Work In Progress invoice issued for partially completed work prior to full project completion.

1. Payment Terms

  1. Deposit

    Unless otherwise agreed in writing, a non-refundable deposit of 50% of the total project value is required upon confirmation to secure booking and commence work.

  2. Balance Payment

    The remaining 50% is due upon project completion and must be paid before final deliverables are released.

  3. Full Payment Option

    Clients may choose to make full payment upfront instead of the 50/50 split.

  4. Scheduled Payment Option

    Where a payment schedule is agreed in writing, invoices will be issued according to the agreed milestones or monthly schedule. JUMPA reserves the right to pause work if scheduled payments are not received on time.

  5. Work in Progress (WIP) Invoicing

    For ongoing or long-term projects, JUMPA may issue WIP invoices, which are payable within 14 days of issuance.

  6. Late Payments

    • A RM350 administrative fee, and
    • 1.5% interest per month (or part thereof) on the outstanding balance until fully paid.

  7. Non-Payment

    JUMPA reserves the right to suspend or terminate work, withhold deliverables, and pursue legal or collection actions for overdue accounts.

2. Postponements & Cancellations

  1. If a confirmed project is postponed by the Client, the original timeline for payment remains in effect unless a revised schedule is mutually agreed.
  2. If the postponement exceeds 30 days, JUMPA reserves the right to treat it as a cancellation and issue a final invoice for all completed and in-progress work.
  3. If the Client cancels the project after commencement, all work completed to date will be invoiced in full, and the deposit will be forfeited.

3. Scope of Work & Additional Charges

  1. The agreed scope of work is defined in the project proposal or quotation.
  2. Any requests outside the agreed scope — including but not limited to extra revisions, additional campaigns, extended hours, rush jobs, or location changes — will be subject to a separate quotation and written approval before commencement.
  3. Delays caused by the Client in providing feedback, approvals, or required materials may result in additional charges or a revised delivery schedule.

4. Work-in-Progress (WIP) Invoicing

  1. For long-term or phased projects, JUMPA may issue Work-in-Progress invoices at agreed intervals.
  2. All WIP invoices are payable under the same payment terms as stated in Section 1.

5. Client Responsibilities

  1. The Client must provide accurate, complete, and timely information, approvals, and materials as reasonably required by JUMPA to execute the project.
  2. Any delays in providing these materials may affect project delivery timelines and may incur additional charges.
  3. The Client is responsible for securing all necessary rights, licenses, and clearances for materials provided to JUMPA.

6. Creative Control & Approvals

  1. JUMPA will present drafts, concepts, or mock-ups for Client review at agreed stages.
  2. Approval by the Client constitutes acceptance of the work up to that stage.
  3. Changes requested after approval or outside the original scope will be billed at the applicable hourly or project rate.

7. Intellectual Property & Licensing

  1. All creative assets, designs, strategies, campaigns, concepts, and related materials remain the intellectual property of JUMPA until full payment is received.
  2. Upon full payment, the Client is granted a non-exclusive, non-transferable license to use the final deliverables for the agreed purpose only.
  3. JUMPA reserves the right to showcase completed work in its portfolio, website, case studies, and marketing materials, unless otherwise agreed in writing.

8. Confidentiality

  1. Both JUMPA and the Client agree to treat all business, financial, and operational information shared during the project as strictly confidential, unless disclosure is required by law.

9. Liability & Indemnity

  1. JUMPA will not be liable for any indirect, incidental, or consequential loss, including loss of profits, business, or reputation, arising from the use of deliverables.
  2. The Client agrees to indemnify and hold JUMPA harmless from any claims, damages, or liabilities resulting from the use of materials supplied by the Client, including copyright, trademark, or intellectual property infringement.

10. Force Majeure

  1. JUMPA shall not be liable for delays or failures in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, acts of government, internet outages, or supply chain disruptions.

11. Governing Law

  1. These Terms are governed by and construed in accordance with the laws of Malaysia.
  2. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Malaysia.

12. Amendments

  1. JUMPA reserves the right to amend these Terms from time to time, with notice to the Client.
  2. The version in effect at the time of contract signing or project commencement will apply unless otherwise agreed.

13. Acceptance

  1. By confirming a quotation, making a payment, providing verbal or written confirmation, instructing JUMPA to proceed, or otherwise engaging JUMPA’s services (including through conduct implying agreement), the Client acknowledges and agrees to be bound by these Terms and Conditions, whether or not a formal written contract has been signed.